MEASURING CUSTOMER SATISFACTION OF AN E-COMMERCE COMPANY BASED ON OPINION MINING USING SVM ALGORITHM, CSI AND IPA

Measuring customer satisfaction of an e-commerce company based on opinion mining using SVM algorithm, CSI and IPA

This study was carried out to examine the perceived service quality of an e-commerce company app users and the measures that may be taken to improve customer satisfaction.The analysis techniques used were opinion mining to analyse reviews on the Google Play Store, e-SERVQUAL and Customer Satisfaction Index (CSI) to assess Backup Camera Accessories

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Effect of the shape of flapping airfoils on aerodynamic forces

The rapid exhaustion of fossil fuels and the ozone depletion caused by the excessive usage of the fossil fuels has prompted researchers to look towards bioinspired designs for both propulsion and energy extraction purposes.Limited amount of work has been done to present the effects of airfoil shape on the aerodynamic forces on flapping foils.In thi

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